Thank You – Your Feedback Made This Possible
We’re thrilled to launch the brand-new service and support site—designed specifically with you in mind! As support personnel, you’re at the heart of our work, and your insights have been and will continue to be invaluable every step of the way.
Your Voice Shaped Our Site
From the beginning, your input through focus groups and one-on-one discussions helped us understand what really matters in your day-to-day work. You guided us in prioritizing features, improving usability, and creating a platform that makes your job easier and more efficient. Every design decision was influenced by your experiences and suggestions, and we’re proud to say that the result is a site built to serve you better.
A Platform Built for You
Our new service site is more than just a website—it’s a tool designed to support you in your essential work. We’ve incorporated the feedback you shared with us to:
- Simplify navigation and streamline workflows
- Highlight the features and resources you use most
- Enhance communication and support between our team and you
We believe these improvements will make a real difference in how you access the tools and information you need.
We Need Your Continued Feedback
While we’re excited about the progress we’ve made, your ongoing feedback is crucial as we continue to enhance the platform. We want to make sure that the service site remains responsive to your needs and adapts as those needs change over time. Here’s how you can help us keep improving:
You can reach us through the contact us form on the site. Every comment helps us make the service site a better tool for everyone.
- Try It Out: Dive in and explore the new features.
- Share Your Thoughts: Whether it’s a suggestion for a new tool, a comment on the layout, or a note about something that isn’t working as expected, we want to hear from you.
- Let Us Know if Content is Missing or Incorrect: Particularly for product revisions and parts. Some content we already know about and are working with our partners to get the information and load it into the site.
- Stay Involved: Look out for updates and opportunities to provide feedback.
Thank you,
Jeff and Jamie, your ExB Customer Experience & Support team.
